Terms & Conditions

Prices and Payment
The following credit/debt cards are acceptable for payment: Visa, Access (Mastercard), Switch & Delta. There is no surcharge on purchases made using “charge”, “debit” or “credit” cards. The prices shown for items are those that will be charged and include VAT at the current rate (20%). Packing and delivery charges will be shown for the total order on the “View order” and “Finalise order” pages. You card will not be charged until the goods have been dispatched.

Dispatch
Goods will be dispatched within 14 days of receipt of your order. If your items are not in stock or dispatch will be delayed for any reason under our control we will contact you by phone or email to let you know and will give you the option to cancel your order. Goods will be dispatched using a courier service of our choice. You should ensure that you will be available to take delivery or have made arrangements for accepting delivery. You will be responsible for any charges the courier makes for failed deliveries that result from your absence.

Security
This site makes use of a secure server with a certificate issued by VeriSign. Certificate details may be viewed by selecting the “lock” in your browser window and selecting “Properties”. Your plastic card details are not held on the server and will be used only for processing this transaction.

Consumer Law
We comply with all relevant English Consumer law

Refunds
In the event that the goods you receive are faulty, damaged or different to those you ordered, we will replace the item at our own expense or refund your payment in full within 30 days of receipt of your notification or the problem. If you are returning an item that was incorrectly supplied, it must be returned undamaged and in its undamaged original packaging. You must notify us of faults, damage or incorrect items by phone, email, fax or letter as soon as you realise there is a problem.

Guarantees
Goods are supplied with the manufacturer’s guarantee or warranty. This guarantee or warranty does not affect your statutory rights.

Receipts
You will be provided with an opportunity to print a copy of your order as a receipt. We will provide a further copy receipt/dispatch note with the goods. We will correct and reissue receipts that are found to contain errors.

Confidentiality of information
We will not pass on your personal information to any other person or organisation We will retain your information so that we can contact you with information on our other products or services. You can request that your information will be used only in respect of this order by unticking the box on the “Finalise Order ” form

Complaints
If you have any complaints about the goods or the service we are providing, you should contact us as soon as possible; by phone during our trading hours, or by email, fax or letter at any other time. We promise to respond to your call within 2 working hours. We aim to resolve any problems within 3 working days or receipt of your complaint.

G.D. Golding (Tailors) Ltd
220 Hatfield Road
St Albans
Hertfordshire
AL1 4LW
ENGLAND

Telephone: +44 (0)1727 841321
Fax: +44 (0)1727 831462
E-mail: goldings@tailors.co.uk or tailors@goldingstailors.co.uk